The Reservation Specialist is responsible for scheduling the use of space and equipment by Center programs/events and outside groups, and serves as the primary point of contact for all outside groups as it relates to recurring group information maintenance, scheduling, set-up and equipment requests, and general trouble shooting. The Reservation Specialist will report to, and work directly with, the Senior Director of Operations to ensure the schedule of events is accurate and up to date and that all information is known and shared so that all meetings and events held at the Center are executed seamlessly.

Principal Duties & Responsibilities:

Operate and maintain the reservation system software (Resource Scheduler, etc.) to ensure all programs and events are scheduled accurately.
Receive and process reservation requests, including billing tier categorization, for use of Center space and equipment, entering requests into the reservation system software and producing contracts for same.
Work collaboratively with the EPM and other operation's staff, communicating set-up requirements, details and schedule changes as needed.
Produce and distribute daily calendars in a timely manner.
Produce and distribute all reservation billing information to finance department.
Field all email, telephone and in-person inquiries and troubleshoot issues; seek assistance from the EPM and other leadership staff as required.
Maintain user group relationships and account records (current contact information, website and CL group listings and calendar postings).

Maintain and report all outside group descriptions as required, and in collaboration with communications department team and protocols.
Maintain reservation files, both electronic and paper copies.
Provide events and operational support as needed.
Other duties as assigned.

Position Requirements:

Minimum three (3) years working in customer service or operations environment, with a specific focus on reservation systems.
Demonstrated customer service skills and an orientation toward service.
Exercise good judgment and problem solving skills; ability to think outside of the box and seek alternative or new solutions to challenges.
Computer proficiency, including MS Office products and reservation system software (Resource Scheduler, etc.).
Superior verbal and written communication skills; ability to communicate with staff and the public on a regular, on-going basis.
Excellent organizational skills with an attention to detail.
Excellent interpersonal skills; demonstrated ability to work with individuals of diverse races, identities, ethnicities, ages, gender and sexual orientations in a social justice driven, multicultural environment.
A strong commitment to the mission of The Lesbian, Gay, Bisexual and Transgender Community Center.


Job posted on 17th February 2017
Please mention Human Rights Jobs when applying to this position


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