Area relief and Social Services Officer, Aleppo, Syria

UNRWA - United Nations Relief and Works Agency for Palestine Refugees in the Near East

Country: Syria

City: Aleppo

Office: UNRWA in Aleppo

Closing date: Monday, 26 June 2017




UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, the Syrian Arab Republic, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWAØ¢'s services encompass education, health care, relief and social servic es, camp infrastructure and improvement, microfinance and emergency assistance. UNRWA is funded almost entirely by voluntary contributions. UNRWA is seeking to employ a qualified: Area Relief and Social Services Officer


Vacancy Announcement Number: 45/2017


Grade: 13


Issue Date: 12 June 2017


Deadline for Applications: 26 June 2017


Department: Relief and Social Services (RSS)


Duty Station: Aleppo


The Area Relief and Social Services Officer is responsible technically to the Chief, Field Relief and Social Servicers Programme, through the Field Relief Services Officer (FRSO) and Field Social Services Officer (FSSO) and administratively to the Chief Area Office, where applicable.


Primary duties and responsibilities


In accordance with established Agency policy and procedures, the incumbent


Supervises and controls the implementation of special hardship assistance programme in his/her area and ensures that relevant programme criteria and operating instructions are fully met through


i. Carrying frequent reviews and checks on Special Hardship Cases (SHC) Family Filesآ آ to ensure proper documentation, saf ty and confidentiality;


ii. Approving the enrolment of refugee families in the SHC programme for provision of assistance according to the Relief Services Instructions (RSI);


iii. Ensuring regular and timely preparation of priority lists of SHC families for assistance (ration and cash subsidy distribution, shelter rehabilitation, selective cash assistanceØ¢….etc.);


iv. Conducting random field visits to active SHC families to ensure reliability of collected individual and family data and adherence of the implementing staff to the standard eligibility criteria on SHC assistance, and providing relevant training, guidance/advice to Social Workers (SHC), where and when necessary;


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v. Monitoring and following-up on the distribution process to ensure efficient and smooth running of food rations and cash subsidies in accordance with Relief Services Instructions and policies, and conducting regular inspections on food distribution centres/mobile distribution units;


Coordinates and follows-up with RSS staff, distribution team, finance clerk, heads of divisions and concerned area and field staff on timely and proper/efficient delivery/response of approved/recommended assistance to SHC clienteles;Oversees performance management in the field, ensuring the standardization of fair and equitable evaluation of all staff members; analyzes performance management trends and advises managers accordingly; incorporates performance management into the career development of staff;

Plans and holds regular meetings with RSS staff under his/her supervision for information sharing, problem solving and coordination, and ensures that the Relief and Social Services Programmes are well publicized in his/her area; coordinates training activities for RSS staff at area level;

Provides administrative and logistical support to the Community Development (CD) Social Workers in his/her area;

Co-ordinates with the Area/Camp Registration Officer in his/her area on the implementation of eligibility and registration instructions, manuals and procedures governing its activities;

Promotes, in collaboration with Area/Camp Social Work Supervisor (A/CSWS), joint multi-disciplinary, holistic and integrated activities targeting clients and ensures that SHC familiesآ' need are addressed through this approach;

Coordinates for pre-planned needs assessment studies carried out by RSSD, and liaises with local community organizations and NGOs to improve networking, coordination and enhance RSS use of local assets and resources; ensures ongoing coordination with other UNRWA programmes and projects in his/her area;

Ensures that the Field Relief Services Officer and Relief Operations Officer (where applicable) are promptly notified on any emergency where direct relief is required, and co-ordinates with other Field staff assigned to any emergency response services;

Acts as the focal point for refugeesآ inquiries and petitions; encourages community members to actively participate in the Community-Based Organizationsآ' (CBOs) activities; maintain custodianship over RSSD premises and reports on contravention and incursions;

Prepares all required reports including monthly/quarterly and other ad hoc reports.

A university degree from an accredited educational institution in social work, psychology, social anthropology, guidance and counselling.




At least three years' experience in relief services and/or social development programmes applying the knowledge acquired in the educational qualifications, as stated above, of which one year should be in management, preferably in a similar programme;

Training in action oriented social research and participation in at least two research projects.



Good command of written and spoken English and Arabic.



Ability to establish and maintain effective working relationships with others in team working environment ;

Knowledge of social development principles and concepts;

Excellent communication and negotiation skills, sound judgment and demonstrated problem-solving skills;

Supervisory skills and ability to develop staff.

Very good analytical and reporting ability;

Ability to use the computer especially programmes used by UNRWA.



Should provide us with a letter of residence from his/her area.



The selected candidate must provide the documentations listed below before his/her appointment or commencement of duties; However, UNRWA reserves the right to terminate the appointment process for any candidate in case he/she fails to provide the below listed documentation.


Education/experience certificates, and where applicable, license.


Statement of non-employee (3 copies) given that governmental, private, or joint sector employees can't apply to UNRWA vacancies even if they have leave without pay permit.


GAPAR statement of notification.


Statement of non-conviction (3 copies).


Copy of personal ID.


Desirable qualifications


Knowledge of the socio-economic conditions of the Palestine Refugees and knowledge of the customs and habits of different refugee groups;

Experience in promoting/resourcing community development projects.

Additional information


The incumbent is required to travel in the field;

Possession a valid driving license.

Conditions of Service


The fixed term appointment is for 3 years including 1 year probation period. Monthly basic salary is as per UNRWA Salary Scale. Other benefits include monthly Provident Fund contribution (15% of basic salary paid by the Agency), 30 days of annual leave and dependency allowance (if applicable).


How to Apply


To start the application process, applicants are required to register at by creating a personal profile and completing an UNRWA Personal History Form. Please note that UNRWA only accepts degrees from accredited educational institutions. Only applications received through will be considered. Due to the large number of applications received, only short-listed applicants will be contacted. Please ensure that the e-mail address that you will indicate in your Personal History Profile is accurate. Only candidates short-listed for test or interview will be contacted by e-mail and/or sms.


The United Nations does not charge fees at any stage of the recruitment process (application, testing, interviewing, etc). The United Nations does not concern itself with information related to bank accounts.


General Information


UNRWA encourages applications from qualified and experienced women.


UNRWA welcomes applications from qualified candidates with disabilities.Ø¢


This vacancy notice is open to internal and external candidates. As an Area post, preference will be given to local candidates already based in the duty station of the post.


UNRWA is a United Nations organization whose staff are expected to uphold the highest standards of integrity, neutrality and impartiality. This includes respect for human rights, for diversity, and for non-violent means of dealing with all kinds of conflict. UNRWA staff are expected to uphold these values at all times, both at work and outside. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA is a non-smoking work environment.


The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description.


On appointment, all individuals will be asked to sign a self-attestation, confirming that they have not committed, been convicted of, or prosecuted for, any criminal offence and that they have not been involved, by act or omission, in the commission of any violation of international human rights law or international humanitarian law.


Job posted on 14 June 2017.

Please mention Human Rights Jobs while applying for this position.


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